Refund policy
Refund Policy & 90-Day Guarantee
At LullaBites, we want you to sleep better. That’s why every purchase from our official store includes a 90-day satisfaction guarantee.
1. 90-day money-back guarantee
If you don’t notice an improvement in your sleep after using LullaBites, you can request a full refund of the product price within 90 days of your order being delivered.
2. How to request a refund
- Email us at lullabites@lullabit.shop with your order number and a short note about your experience.
- We’ll reply within 24 business hours with the next steps.
- Once approved, the refund goes back to your original payment method (card, PayPal or other), usually within 5 to 10 business days depending on your bank.
3. Guarantee conditions
- Valid for purchases made in our official store.
- One guarantee per customer and household.
- Shipping is free, so the refund covers the full amount paid for the products.
- If you bought a discounted pack, the refund is based on the price you actually paid.
4. Damaged, defective or incorrect items
If your order arrives damaged, defective or isn’t what you ordered, email us within 48 hours of delivery with photos of the product and packaging. We’ll send you a free replacement.
5. Lost packages
If tracking shows your package was lost in transit, or it shows no movement for 30 days, we’ll send a free replacement or refund your order in full.
6. Cancellations
You can cancel your order within 24 hours of purchase, as long as it hasn’t shipped yet. In that case, we refund the full amount.
7. Contact
For anything related to this policy, email us at lullabites@lullabit.shop.